To make a reservation,, Santa asks that you please first read and review the ‘Types of Visits’, ‘Rates’, and the ‘Terms and Conditions’ pages on the East Texas Real Santa website. When you feel that you are ready to fill out the 'In-Person Visit Reservation Request form’, please provide as much detail as you can. The information requested is necessary in order to provide you with an accurate 'Quote'. The more detailed the information that you provide, the more accurate your estimate on the quote will be.  Please Include the exact address of the venue so that it can be included on your 'Quote' and the later 'Invoice/Booking Agreement'. Santa needs to know when and where you want him to appear. The information that you provide on the form will give Santa the information that he needs to help make your visit as magical and memorable as the experience can be.  If you have received a Quote or INVOICE and have not read those pages thoroughly, PLEASE go back to the website and do so now before agreeing with the Quote or Invoice. 

Please remember, Santa will not do anything that would cause harm to the image or reputation of Santa Claus!  So please note; events must be for businesses, organizations, indsividuals or causes that would not cause harm to, or tarnish Santa's reputation (nothing directly related to alcohol, tobacco, etc.), and that Santa will not take sides for political parties, candidates, or events that support controversial social issues etc.

PAYMENT AND CONFIRMATION 

Soon after submitting your request for a reservation, if the primary date or one of the alternate dates that you requested is available, you will receive a 'Quote' with the details. As Santa gets busier and booking availability dwindles as the season gets closer, so act quickly if you wish to accept the Quote. If you wait too long. your chosen dates or one or more of the alternate dates could become unavailable.

After you have accepted the Quote, you will receive an Invoice. You will have Seven ( 7 ) business days suspense (usually 10 calendar days) from the date that the invoice is issued to act and secure your reservation, so please act quickly. Please verify the visit date, performance time, and all other information on the document before agreeing to confirm, as sometimes clients choose a time frame for their event without understanding what they really need. If something is confusing or incorrect on the Invoice, or if you have ANY questions, PLEASE contact East Texas Real Santa immediately, BEFORE making any payment, to finalize your Booking with a confirmation and Agreement to the details.

Once you have reviewed the Initial pre-booking Invoice, and you are sure that you understand and agree with all Terms, Conditions, and all other information that has been communicated and provided, and you wish to go ahead with booking, please submit a payment to have your reservation locked in and guaranteed by the due date indicated on the invoice. If you are booking more than fifteen (15) days in advance of your reservation date, you may choose to secure your reservation by either paying the minimum required 50% retainer, or by paying the entire amount due up front, as you please. Payment will be due by the 7th business day (typically 7 calendar days) after the date of issue on the pre-booking ‘Invoice'. The due date will be specified on the form. Your reservation date will not be booked and guaranteed UNLESS your payment is processed by the seven ( 7 ) business day suspense date. Submitting a payment will signify as Signing the agreement and communicating that you are in agreement with all terms and conditions.

Again, please be sure that everything is correct on the Invoice (Agreement) BEFORE finalizing your reservation, as it and all other information communicated with you, through the website and in all previous communications, is considered to be part of the Agreement.  Bear in mind that all monies remitted, the 50% retainer or payment in full, is considered non-refundable.

After you have communicated your agreement by submitting payment, and it has been processed, your Invoice will serve as your 'Tentative Booking Confirmation Agreement' until you receive an updated ‘Invoice’. Your most current and up-to-date Invoice will also be your updated current ‘Booking Confirmation Agreement’.

If you do not pay the full amount at the time of confirming you booking, the balance will be due by the 10th calendar day in advance of your Scheduled Visit Date, which will be stated on the agreement. If your are booking your reservation within 15 days or less from your event date, a payment of 100% of the balance as the Retainer will be due by the 10th day in advance of your Scheduled Visit Date or your reservation will be canceled.

Your ‘Invoice' will include instructions and methods of payment.

Remember, after making payment of either the 50% retainer, or the full amount (your choice), within the 7 business day suspense date, your  Invoice will become your 'Tentative Booking Confirmation Agreement'. Once your payment is received your booking will be processed and confirmed and you will receive a modified Invoice showing that you have made payment, which will become your new 'Booking Confirmation Agreement' and your reservation will be considered booked and guaranteed unless canceled.

POSTPONEMENT / CANCELLATION POLICY: 

If you wish to postpone your reservation by changing the date,  PLEASE contact East Texas Real Santa immediately. If another date is not available, your reservation may have to be canceled. If either party cancels FOR ANY REASON, although all monies previously remitted are considered to be non-refundable, they may, however, be applied to a future visit IF it is scheduled within a one year time-frame. 

If you did not submit full payment, and fail to pay the balance due by the 10th day in advance of your Scheduled Visit Date, which will be on the agreement, your reservation will be considered canceled.

Sometimes it becomes necessary to postpone or cancel an event. Reasonable emergencies that are beyond the control of either party will be taken into consideration, (illness, family emergency/death, hospitalization, traffic, mechanical breakdown, etc.). If an event is postponed by the Client, Santa will make every attempt possible to reschedule the event without cancellation. 

If Santa cancels on the Client due to illness or any other reason, he will make every possible attempt to reschedule your visit, however this cannot be guaranteed and any amounts paid may be applied to a future visit.. Failure to pay any amounts due by their respective due dates will result in your reservation being canceled. 

Once the visit commences, either party may choose to end the visit earlier than agreed upon depending on how the visit proceeds and circumstances present themselves. Please stay in touch with Santa and communicate often and in detail about your visit well in advance of your scheduled booking date as well as during the event to ensure that everything proceeds smoothly.

SANTA’S ARRIVAL: 

Santa will do his best to arrive at your location at least 15 minutes before the scheduled visit start time for both parties to make final preparations. This is when your visit actually begins and Santa's time starts. This time is factored into your quote as part of the duration of visit time. The scheduled visit time and duration are considered to be approximate. Traffic and other circumstances may result in Santa arriving at your visit location slightly earlier or later than scheduled. Expect a call or text from Santa when he is on his way and another when he is about 5 minutes away from arrival outside, and another when he is actually outside, about 15 minutes before your scheduled visit time. Be ready, and  Please make sure that the thermostat in your home or business is set to maintain the temperature at 68°F or below and on its COOL setting before Santa's arrival and throughout his visit with you. If you have arranged for Santa to deliver your gifts, have them pre-positioned in a place that you have previously communicated to and agreed with Santa so that they are ready when he arrives. If they are large and numerous, expect that Santa my need some help bringing them inside. Expect another call or text a minute or two before he is ready to knock on your door and come inside, so that you can have everyone ready.

ACCOMMODATIONS / EXPECTATIONS: 

For Home Visits a comfortable wing-back chair with no arms is preferred. Please do not place Santa on a low-seating sofa or love-seat that is low to the ground. Please make sure that the thermostat in your home or business is set to maintain the temperature at 68°F or below and on its COOL setting before Santa's arrival and throughout his visit with you. Please offer Santa a glass or bottle of water. If you have a fireplace, please do not place Santa next to or too close to the fireplace, as he may roast or his suit may catch on fire. Santa asks that you please refrain from smoking or consuming alcohol during his visit, so please suspend the serving of alcohol before he arrives until after he leaves.

PETS:

Although Santa is ‘Pet Friendly’, please ensure that your pet is clean and well behaved, or remove him from the area where Santa will be entertaining. If you wish to try and have photos of Santa holding your pet and they are small enough, please think about having a clean blanket to place on Santa's lap to protect his expensive suit.

ADDITIONAL NOTES:

Your Booking Confirmation agreement contains a list of the “Services to be provided” with the details agreed upon that both parties will provide, along with additional details listed below:

• • Maximum Length of Santa's Visit, (including any breaks): ________

  • Number, times, and duration of breaks: ________

  • Special Request requirements communicated by either party and agreed upon by both:

  • Number of performers will be included (Santa, Mrs. Claus, Elves, etc.): _____

  • Santa's wardrobe style(s) for the visit: ______

  • How many adults, and how many children (with names and ages), that will be attending the visit:

             # of Adults: ____                  # of Children  ____ Name/s & Age/s: _____ 

• • The temperature in your home or business during Santa's visit will be set to 'Cool' and maintained at or below  68 F for the duration of Santa's Visit.